Product support.
A clear next step.
Find manuals, generator maintenance guidance and troubleshooting resources for your ERAYAK equipment. Need more help? Send our team a support request.
Generators · Power inverters · Portable power stations
How can we help?
Choose what you need, from first-time setup to ongoing care and service.
Manuals & setup
Find model-specific operating instructions, controls, specifications and service schedules.
Browse user manualsCommon questions
Explore answers about generator selection, operation and common product questions.
Visit the FAQGenerator maintenance
Review routine inspections, oil and air-filter care, storage preparation and maintenance resources.
Explore maintenanceTroubleshooting & repair
Find guidance for starting issues, unexpected shutdowns and power-output concerns.
Find repair guidanceParts & accessories
Browse generator parts and ask us to check compatibility using your model and part photos.
Explore generator partsAfter-sales & warranty
Understand what to prepare for warranty enquiries, parts assistance and service review.
View after-sales supportThe information behind your product.
Browse operating manuals, product catalogs and available certification documents.
User manuals
Find the instructions that match your exact product model.
Browse manuals
Product catalogs
Explore ERAYAK product ranges and compare available platforms.
Browse catalogs
Certificates
View published documents and ask about model-specific requirements.
Browse certificatesCannot find your model or document? Send us the full model name and your country or region.
Tell us what’s
happening.
Get help with your ERAYAK generator, power inverter or portable power station. These details help us review your request.
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Model & serial number
Include the full model name and serial number, if available. A readable product-label photo helps.
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Purchase information
For warranty enquiries, include the seller, order number and purchase date. Have your receipt or invoice ready.
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The issue & conditions
Describe the symptoms, warning indicators, fuel or power source, connected equipment and checks already tried.
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Photos & your location
Add a clear photo of the label, control panel or affected part, and tell us your country or region.
Prefer email?
Send your model and issue details by email. You can also share additional photos or ask how to provide a video.
sales@erayak.comWhat happens next?
Our team may ask for further details before suggesting model-specific guidance, parts assistance or an applicable service option.
Support request
Fields marked * are required. Include your model name in the message.
Supporting a distributor or OEM project?
Include your company, order reference, affected models and quantities so we can review your project requirements.