Question 1

Are you trading or manufactuer?

Accepted Answer

We are a professional portable generator manufacturer with more than 20 years of experience, but also a NASDAQ listed company, in China's generator industry has a high reputation, we have our own factory, R & D department, most of our generator products from engine power to appearance have independent intellectual property rights. We will not only provide you with high quality, high stability of the generator, but also give you a very competitive product wholesale price, the key is that our service is more professional.

Question 2

Are you a factory? Or a trading company? I think there are many different products on your website.

Accepted Answer

We are a factory-direct manufacturer based in Zhejiang, China, with our own production facility and R&D team.We focus on developing and producing power-related products, including portable generators, car inverters, and solar energy storage systems.With complete in-house production lines—from injection molding and engine assembly to product testing and packaging—we support OEM/ODM services and ensure quality and lead time.

Question 3

Can I know more about your company?

Accepted Answer

Hi! We're Zhejiang Leiya Electronics Co., Ltd., a manufacturer focused on power equipment.Our main products include:Portable silent generators (our core product)Mobile power stations / solar energy systemsCar inverters and moreWe handle full production in-house — from injection molding to engine assembly and final testing.OEM/ODM customization is supported, and most of our products are certified (CE, RoHS, EURO V, EPA, etc.).We've worked with clients across Europe, South America, Southeast Asia, and the Middle East.Happy to send you our catalog, factory photos or videos — feel free to ask!

Question 4

Can we visit your factory?

Accepted Answer

You're welcome to visit our factory anytime with appointment.

Question 5

Please send me the catalogue

Accepted Answer

Sure! We'll send over our product catalog shortly.May I ask which product line you're mainly interested in?Portable silent generatorsOpen-frame generatorsMobile power stationsThis will help us recommend the most suitable models and prepare a more accurate quotation for you.Please feel free to share your email or WhatsApp, and we'll send you the PDF catalog along with real product photos.

Question 6

What exhibition are you attending?

Accepted Answer

Yes, we actively participate in major trade shows every year, including:Canton Fair (China Import and Export Fair) – Spring and Autumn sessions, we are a regular exhibitorGPOWER Shanghai – A major power equipment expo showcasing our latest generator modelsInternational exhibitions – Such as Hannover Messe (Germany), POWERGEN (USA), and Middle East Electricity (Dubai), depending on our annual scheduleYou're always welcome to visit us at the fair — we'd love to meet you in person and discuss potential cooperation face to face.

Question 7

Do you have factory audit?

Accepted Answer

Yes, our factory has successfully passed the BSCI audit (Amfori BSCI), and we also have:ISO 9001 Quality Management System certificationCE, RoHS, EPA product certifications and related audit recordsExperience working with third-party audits like SGS, TÜV, BVFactory audit reports, certificates, and process videos available upon requestWe're open to on-site inspections or remote video audits and will fully support your evaluation process.

Question 8

Do you have any factory aduit report?

Accepted Answer

We have BSCI factory aduit, welcome to visit our factory any time.

Question 9

What is your main market?

Accepted Answer

Our products are mainly exported to the following markets:Europe (Germany, France, Poland, Spain, etc.)Middle East (Saudi Arabia, UAE, Iraq, etc.)South America (Brazil, Chile, Peru)Southeast Asia (Philippines, Thailand, Indonesia)Parts of Africa (Nigeria, South Africa, etc.)Russia and neighboring countriesWe provide models that comply with local standards such as CE, EURO V, EPA, and CARB, depending on the market requirements.

Question 10

Have you sold any to our country？

Accepted Answer

We've exported our products to many countries and regions. If we haven't sold directly to your country yet, we'd be glad to have you as our first partner in your market.If you could let us know your country or city, we can check if we already have existing clients, distributors, or past shipments there.We also fully support starting with a small trial order to build a long-term relationship with you.

Question 11

What is your advantage?

Accepted Answer

1.Factory-direct supply – no middlemen, real wholesale prices2.Low MOQ – sample orders start from just 3 units3.Fast delivery – only 7–15 days for sample production4.Certified products – CE, EURO V, EPA, CARB... most models meet EU/US standards5.Unbeatable value – enjoy European-level quality at Southeast Asian pricing6.1-year warranty – we ship replacement parts worldwide for free, or send a new machine if needed7.Trusted by top brands – over 10+ well-known global brands have OEM production with us8.Real feedback online – our brand “Erayak” has authentic reviews and videos on YouTube9.We let results speak – from your very first order, we're committed to proving our generator quality through real performance

Question 12

What kind of test reports do you provide for your products?

Accepted Answer

All our products undergo strict quality and performance testing before shipment. We can provide the following test reports:1.In-house Factory Test Reports: Includes voltage, current, power, frequency, noise, fuel consumption, overload protection, etc.2.Third-party Lab Reports: From agencies such as SGS, TUV, Intertek, BV (available upon request)3.Safety Compliance Reports: Including CE (LVD, EMC), RoHS, FCC, ISO, etc.4.Environmental & Emission Reports: EPA, CARB (for US), EURO V (for EU)5.EMC Test Reports: To ensure electromagnetic compatibility6.Durability & Lifetime Test Reports: Available for certain models7.Batch Test Records & Final Machine Performance SheetsCustom testing and reports can be arranged based on your project or country-specific requirements.

Question 13

What type of products do you mainly produce?

Accepted Answer

We specialize in power solutions, mainly producing portable generators, mobile power stations, car inverters, and solar energy storage systems.

Question 14

What are your flagship products?

Accepted Answer

Our main product is portable gasoline generators. We offer a full range of models suitable for home backup, outdoor camping, and light construction use.

Question 15

What is a "silent" generator?

Accepted Answer

A "silent" generator features a fully enclosed casing, advanced sound insulation, low-noise muffler, and optimized airflow system, significantly reducing noise compared to open-frame models.

Question 16

What is the typical noise level of a silent generator?

Accepted Answer

Most silent inverter generators produce 50–65 dBA at 7 meters, similar to a normal conversation or office background noise.

Question 17

How is noise reduced in silent generators?

Accepted Answer

Noise is reduced through:Soundproof housing with insulation foamLow-noise mufflersOptimized ventilation airflow designAnti-vibration mounts to reduce mechanical noise

Question 18

Are there any international regulations for generator noise levels?

Accepted Answer

Yes, such as:CE EN ISO 3744 (EU noise measurement standard)EPA regulations (USA) for portable generators

Question 19

Where is the noise level measured, and why 7 meters?

Accepted Answer

The 7-meter distance is a global standard, representing a realistic distance between a user and the generator in normal usage.

Question 20

Is a silent generator suitable for residential or urban use?

Accepted Answer

Yes, most silent generators under 65 dBA are suitable for use in residential areas, campsites, and noise-restricted zones.

Question 21

Are inverter generators quieter than conventional generators?

Accepted Answer

Yes. Inverter generators use variable-speed technology to match engine speed with load, reducing noise output.

Question 22

Can you provide a noise test report for the silent generator?

Accepted Answer

Yes. Upon request, we can provide noise level test reports issued by third-party labs (e.g., TÜV) or our in-house testing center.

Question 23

What is needed to parallel generators?

Accepted Answer

A dedicated parallel cable or controller unit.

Question 24

What does power factor mean?

Accepted Answer

It's the ratio of real to apparent power (1.0 for single-phase, ~0.8 for 3-phase).

Question 25

Are the handles/wheels foldable?

Accepted Answer

Many models have collapsible handles and wheels.

Question 26

Is it equipped with shock absorbers?

Accepted Answer

Yes-rubber feet or internal suspension reduce vibration.

Question 27

Are the plugs universal?

Accepted Answer

Mostly standard types-check national specs.

Question 28

What's the material of the casing?

Accepted Answer

Steel, aluminum, or composite materials are common.

Question 29

Is the generator waterproof?

Accepted Answer

Not waterproof-use a cover if outdoors.

Question 30

Is it air-cooled or water-cooled?

Accepted Answer

Small ones are air-cooled; larger models use water-cooling.

Question 31

Can I monitor it remotely?

Accepted Answer

Yes-certain industrial units support smart modules.

Question 32

What emissions standards are met?

Accepted Answer

Many meet EPA, CARB, or EU Stage V standards.

Question 33

How long can it run continuously?

Accepted Answer

Depends on tank size/load-typically 6-15 hours.

Question 34

Can I charge phones directly?

Accepted Answer

Yes-if the generator has USB ports.

Question 35

Does it support remote start?

Accepted Answer

Some models offer remote or app-based control.

Question 36

Can it start automatically during outages?

Accepted Answer

Yes, if equipped with ATS (Auto Transfer Switch).

Question 37

Can it charge a 12V battery?

Accepted Answer

Yes, many models offer DC 12V output.

Question 38

Can it auto-adjust speed based on load?

Accepted Answer

Yes-premium inverter models offer eco-throttle.

Question 39

Can I switch between 50Hz and 60Hz?

Accepted Answer

Some models support switching-check specifications.

Question 40

Does it shut off when overloaded?

Accepted Answer

Yes, it has automatic overload protection.

Question 41

Does the generator have a display?

Accepted Answer

Most modern units have LCD/LED showing voltage, frequency, etc.

Question 42

Can it output both 220V and 110V?

Accepted Answer

Only on models designed for dual voltage.

Question 43

What kind of air filters are used?

Accepted Answer

Mostly dry-type; some high-end units use oil-bath filters.

Question 44

What is an inverter generator?

Accepted Answer

It produces clean sine wave power-great for sensitive electronics.

Question 45

Are there dual/triple fuel generators?

Accepted Answer

Yes-some models run on gasoline + LPG (or NG).

Question 46

Can generators be connected in parallel?

Accepted Answer

Some inverter models support parallel operation.

Question 47

Is fuel consumption high?

Accepted Answer

Depends on model; efficient types offer longer runtime per liter.

Question 48

What are the available starting methods?

Accepted Answer

Recoil start, electric start, and remote start.

Question 49

What is a "silent generator"?

Accepted Answer

It's soundproofed and quieter-great for homes and camping.

Question 50

Does the generator regulate voltage automatically?

Accepted Answer

Most models include AVR (Automatic Voltage Regulator).

Question 51

What's the difference between single-phase and three-phase generators?

Accepted Answer

Single-phase is ideal for home use; three-phase suits industrial loads.

Question 52

What's the difference between rated and maximum power?

Accepted Answer

Max power is peak output for short periods; rated is for continuous use.

Question 53

Can the battery explode?

Accepted Answer

Improper use or aging may pose minor risk-handle with care.

Question 54

What happens if the generator tips over?

Accepted Answer

May cause fuel/oil leakage-inspect immediately.

Question 55

Should I test after changing oil?

Accepted Answer

Yes-run briefly and check for leaks.

Question 56

Are plastic tanks safe?

Accepted Answer

Certified plastic tanks are safe and durable.

Question 57

Is auto-start safe to use?

Accepted Answer

Yes, with proper safety sensors and alerts.

Question 58

Is it normal for the generator to vibrate?

Accepted Answer

Light vibration is normal; strong shaking needs inspection.

Question 59

What oil should I use?

Accepted Answer

Use four-stroke engine oil suitable for the season.

Question 60

Can I charge devices directly?

Accepted Answer

Use a voltage-stable output like an inverter or regulator.

Question 61

Can I mix different fuel grades?

Accepted Answer

Not recommended-may affect performance.

Question 62

Is theft a concern?

Accepted Answer

Yes-lock it and keep it secured.

Question 63

Can I fill the tank completely?

Accepted Answer

Leave a gap for fuel expansion.

Question 64

Is it safe to use at night?

Accepted Answer

Yes, with proper lighting and awareness of hot surfaces.

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