Find Your Generator Problem
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Need Repair Help with Your Generator?
Submit your issue, upload photos or videos, and our support team will review your case and guide you to the next step.
Check Your Model
Confirm the correct generator model before requesting support.
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Describe the Symptom
Tell us whether it won’t start, shuts off, trips, overheats, or runs without output.
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Upload Photos or Video
Show control panel, outlets, fuel area, spark plug area, or visible damage.
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Download the Manual
Review model-specific operating and troubleshooting instructions first.
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What Erayak Can Help You With
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Troubleshooting Guidance
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Factory-Standard Corrective Advice
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Original Spare Parts Support
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Warranty & Service Coordination
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Why is my generator running but not producing power?
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Why does my generator keep shutting off?
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What should I prepare before requesting repair support?
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Can I upload photos or videos with my request?
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Where can I download my generator manual?
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Does Erayak support distributors and OEM partners too?
Yes. Erayak’s public after-sales content specifically says its service system is designed to support distributors, project contractors, and OEM partners across the generator lifecycle. The company also states that it provides manufacturer-level technical support, troubleshooting guidance, original spare parts, warranty service, and a structured service workflow with traceable records.