Get In Touch
    Leave Your Message
    Leave Your Message
    ERAYAK / After-sales support

    Support that keeps
    your power working.

    Get practical help with your ERAYAK generator, power inverter or Portable Power Station—from product guidance and troubleshooting to replacement parts and warranty questions.

    Request Support Find Your Manual
    For product owners, distributors and OEM partners
    Engine components on the ERAYAK production line
    ERAYAK / FACTORY SUPPORT
    From the people behind your product.Model-specific guidance. Clear next steps.
    Start here

    How can we help?

    Choose the support you need. Having your model details ready helps us understand your product and the next step.

    Troubleshooting & operation

    Tell us what your equipment is doing. We can review the symptoms and guide you to relevant checks and product information.

    Starting issues · Unexpected shutdowns · Output or charging concerns

    Get technical help

    Parts & accessories

    Request help identifying a compatible replacement part. Share the product label and a clear photo of the part you need.

    Model matching · Part identification · Availability and quotation enquiries

    Explore generator parts

    Warranty & service enquiries

    Send your purchase details and a description of the issue so the applicable warranty terms and service options can be reviewed.

    Purchase verification · Warranty questions · Return or repair guidance

    See what to prepare
    A clearer request. A better starting point.

    Send us these
    four useful details.

    A few specific details help us review your case and reduce follow-up questions. Please share what you already have available.

    For a parts shipment, we may also request your full delivery address and phone number after the service option is confirmed.
    Open the support form
    1. Model & product label

      Provide the exact model name and serial number, if available. A readable label photo is useful.

    2. Purchase information

      Include the seller or platform, purchase date, order number, and receipt or invoice for warranty review.

    3. Symptoms & operating conditions

      Describe when the issue occurs, any warning indicators, the fuel or power source, connected equipment and checks already tried.

    4. Photos & your location

      Show the control panel, affected part or visible damage, and tell us your country or region. If needed, ask how to share a short video.

    A straightforward service path

    What happens after you contact us?

    1. Share your case

      Send your model, purchase information and symptoms through the support form or by email.

    2. Review the details

      Our team reviews the information and may request additional photos or suggest model-specific checks.

    3. Confirm the next step

      Depending on the case, this may be operating guidance, parts assistance, or coordination of an applicable service option.

    Before you get in touch

    A few helpful
    answers.

    Quick guidance on service requests, replacement parts and warranty questions.

    Visit the full FAQ
    How do I request after-sales support?
    Use our support form or email sales@erayak.com. Include your model, country or region, purchase details and a clear description of the issue. Add photos where possible.
    Do I need an order number or proof of purchase?
    Please include them when requesting warranty service. They help verify the purchase and the applicable terms. If you cannot find your order number, tell us where and when you bought the product and share any purchase record you have.
    What warranty applies to my product?
    Refer to the warranty information supplied with your product and the terms of your purchase. Coverage can vary by model, market and sales channel. Send your purchase details so we can help identify the relevant terms.
    How can I identify the correct replacement part?
    Send the exact model, serial number if available, and clear photos of the product label and the part. Include a part number if you have one. Compatibility, availability, pricing and delivery arrangements need to be confirmed for the specific request.
    Should I return the product before contacting you?
    Contact the seller or ERAYAK support first to confirm the correct service route, return address and shipping requirements. For marketplace purchases, also check the return process in your order account.
    Can distributors and OEM customers request support?
    Yes. Include your company name, order reference, model, affected quantity and serial range if available. For an OEM product, also identify the branding or configuration so the request can be matched to the correct order.
    Let’s work through it

    Tell us what you need.

    Start with your model and a short description.
    We’ll help you find the next step.

    Request Support Prepare an Email

    Email opens in your mail app. You can also write to sales@erayak.com.